The TELUS workforce acknowledges that our get the job done spans quite a few Territories and Treaty parts and we're grateful for the traditional Information Keepers and Elders who will be with us currently, those who have absent before us as well as youth that inspire us.

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The hours they may have are certainly not Doing work effectively with my function and caring for an aged loved one hectic program. I also chatted Nevertheless they informed me I need to connect with in. 

Looks as if all we could do now's air our grievances on a general public forum during the hopes of somebody able of authority can actually do some thing over it.  

The brand new contacting characteristic demands unknown callers to pay attention to a short concept and manually respond with a a person-digit code. Such as, a first-time dialer attempting to hook up with a customer with the Call Manage feature might be greeted with a short concept stating “this amount has Contact Control – to acquire through, you should press 9.” The number is randomly produced. Once the digit is pressed, the call will join.

Having said that, the ideal just occurred. Following speaking to Telus small business, I wasn't proud of the prepare provided and questioned for being tranferred to the LOYALTY dept. She modified the price of the information strategy but greater the price of the cellular phone for the Web of -$1. WHAT A JOKE!!!

  I see this like a squander of the month to month Invoice which I trapped with for 3 yrs.  I will discontinue it quickly when it my enslavement is concluded.  This bill claims I owe further $25 alarm permit fee and when I endeavor to get in touch with their 1800 range I get this message you've got competent for your healthcare inform bracelet and the lady refused to respectfully allow me to go because I am not fascinated.  Known as back again and chosen to bypass the present then have the information the quantity I have dialed Telus technical support continues to be transformed to ___ so I connect with that one and get the identical health care notify information, bypass that and exactly the same message, phone number continues to be modified but for the one particular I dialed they claimed it improved to.

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I devote about $4500 a yr with Telus. In January I acquired an outside digital camera for $7/month but regretted it and wished to return it. It had been new while in the box - only plugged in to test it. After a couple of hours waiting on the cellphone I realized that there is a $340 charge to terminate. That could be a great deal to get a $fifty digicam. I pleaded While using the agent to waive the rate considering the fact that I'm a loyal customer for so extensive. He reported a supervisor will connect with to discuss. No person identified as back again.  A month afterwards I tried again. At last, in April, right after 8 several hours within the telephone relating to this situation as much as that time, I gave my ultimatum… waive the high cancellation price or I terminate every one of the services with Telus and go elsewhere. No. So, I cancelled everything. A shame, because I have never experienced 1 challenge With all the Television set, internet, or mobile phones and appreciated Telus… for over fourteen many years. Though the $7 cost persisted. Sigh. Extra hours to the telephone. Why is this the only real way to communicate? It is so annoying along with a colossal waste of your time.

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I suppose I'm just outdated, but I remember a time when you may simply call a business, speak to a human with no sitting down on maintain for hrs, and really get customer service. Many thanks Telus for a wonderful customer expertise.

Depending on your description, the decision you received seems for being a fraud. Telus normally takes customer security incredibly critically, and we wish to assure you of the next:

The TELUS team acknowledges that our operate spans numerous Territories and Treaty locations and we have been grateful for the traditional Know-how Keepers and Elders who are with us currently, all those who have long gone prior to us plus the youth that inspire us.

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